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FAQ
Vendor FAQ
Help topics for Vendors
As a wholesaler/distributor, what are the 10 main benefits of using HorecaMarket.Global?
Here are our Top 10:
Access an enormous market of like-minded users – the Hospitality vertical in Australia alone is made up of 81,000+ Customers. By using HorecaMarket.Global you won't need to find them anymore, they can find you in an instant.
Reduced onboarding Costs – typically once you have found a Customer, you will then need to get them to “sign up”, meaning a lengthy process involving, account applications, directors guarantees, Credit Checks, PPSR registrations, credit reference checking, credit file checks and custom pricing considerations. All before you make your first sale. It is estimated that this costs most wholesalers $1,000+ to onboard a single site.
We immediately do away with this cost.
Customers need to fill in an application form only once to join. One application form on HorecaMarket.Global = access to 1000s of Vendor and their products.
We’re sure your sales reps will love our innovative approach.
Catalogue Digitisation - Catalogue Digitisation - generally most wholesalers have a PDF catalogue which they can circulate, with separate Excel pricing if you are lucky. Each year the wholesalers who handle “Wine” need to rewrite their product offering and circulate it to up to thousands of Customers. This exercise, can now be carried out instantly and constantly for ZERO cost using HorecaMarket.Global.
Instant Credit Management and Data Access – given our unique method of managing “Credit as a Cooperative” we aim to have a view of the Customers as a whole and share to the required degree the Analytics of the customers capabilities to actually take on more credit
There is nothing worse than onboarding a new Customer only to find after 30-60 days that they cannot afford the credit allowance they have been afforded. Our aim is to circumvent this, by using live access to POS, Cloud Accounting and large scale sales analytics to make informed decisions.
Single Credit Check – every year Wholesalers pay Credit Management companies like illion, Equifax and CreditorWatch $300 per company search / credit score report, companies with 5000 B2B customers typically should do an updated credit check per annum if not quarterly, at a cost of $1m - $4m. HorecaMarket.Global can save this cost entirely by doing the check once only and combining the data thereafter with Live sales, payments and Cloud accounting data. Allowing us to accurately predict the current capability of the Customers.
No upfront platform or Cloud development costs – no need to fork out large sums of money for a custom built solutions. We will have you up and running in hours PLUS you benefit from all ongoing enhancements to the product at no extra cost
Reduced sales & administration costs – all orders are placed by customers allowing you to shift the focus of sales & admin to business generating activities.
Improved cash flow – automatic payment via credit card or direct debit means you get your cash faster.
Reduced bad debts – Payment type is required when Customers join HorecaMarket.Global -meaning not only are you getting cash fast but spending less time chasing it.
Tailored communications & promotions – By creating a personalised digital relationship you can get your marketing campaigns directly in the hands of the customer, resulting in increased sales and average order values.
How does our Credit Manage approach differ from yours?
How does our Credit Manage approach differ from yours?
Typically a Credit Department will be required to have the sales team provide them with:
- Credit Account Application
- Directors Guarantee
- PPSR registration agreements
- Trade References
Whereupon the back office team will then process the application by;
- doing an ASIC company search
- Validating the ABR - that ABN provided is GST registered and “current”
- Performing a Company “Credit” search, to check any Court or Creditor violations (Current & Historical
- Consider the relationship between Directors and other related entities, and their current status.
- Assess the requested Credit Limit (most often with no historical data on which to base their decision)
In using the HorecaMarket.Global platform, you do not have to do this anymore.
Credit is assessed as a Cooperative – what do we mean by this?
HorecaMarket.Global manages Credit centrally and takes all responsibility - so you no longer need to.
If you have signed up to use our SIF (Single Invoice Financing) solution, HorecaMarket.Global will pay you within 48 hours. The invoice has been sold for payment to our Financing Partner, who are responsible for all the necessary checks and validations.
Given the Financing Partner has purchased the debt, you as a Vendor have NO Recourse if the Customer now fails to pay the Financing Partner.
This is the simplest way to manage Credit in a modern Covid-19 risk environment.
What is HACCP Certification?
HACCP certification
HACCP certification instantly demonstrates to customers your commitment to producing or trading in safe food. This evidence-based approach can be particularly beneficial when you are subject to inspection by regulatory authorities or stakeholders.
Demonstrating a real commitment to food safety through HACCP compliance can also transform your brand and act as an effective entry-to-market tool, opening up new business opportunities around the world.
Our global network of food experts carries out HACCP audits and helps you focus on the hazards that affect food safety and hygiene. It is then possible to systematically identify where the hazards are by setting up control limits at critical points during the food production process.
HACCP certification is an international standard defining the requirements for effective control of food safety. It is built around seven principles:
Conduct Hazard Analysis of biological, chemical or physical food hazards.
Determine critical control points.
Establish critical control limits, for example, minimum cooking temperature and time.
Establish a system to monitor control of Critical Control Points.
Establish corrective actions.
Establish procedure for verification to confirm that the HACCP system is working effectively.
Establish documentation and record keeping.
Work with us to achieve HACCP compliance and meet the expectations of a changing world.
https://haccp.com.au/about-us/
What types of businesses use HorecaMarket.Global?
HorecaMarket.Global is designed for wholesalers & distributors whose customers order on a regular basis. Wholesalers & distributors customers can place orders on their mobile devices and desktop, eliminating the need for you to take orders in person, over the phone, or email.
HorecaMarket.Global is adaptable for any size business - meaning it can be used as a complete solution with ordering, pick & pack all the way through to delivery or alternatively integrated with your current systems and processes.
Do I have to sign a contract with HorecaMarket.Global?
We require all of our customers to sign a supplier agreement which includes the Terms & Conditions of using our solution.
You are not locked into any contract period and can stop using the solution at any point in time. Of course in order to close an Account, you must first ensure that all outstanding invoices are settled in full.
What training & support is available for HorecaMarket.Global?
On top of the initial face to face/Video conference /over the phone training to get you up and running you’ll also have access to user guides providing step-by-step instructions on how to use our HorecaMarket.Global solution.
You will also have access to ongoing support via email and instant chat.
Please feel free to contact us, should you require any further assistance.
From all of us at HorecaMarket.Global, we thank you for your support and wish you Happy Trading!
Do I need to install anything to use HorecaMarket.Global?
No. As HorecaMarket.Global is a cloud-based ‘Platform As A Service’ (PaaS) all you need is an internet connection. This also means you can manage ordering and payment anywhere in the world.
Can I customise pricing and/or product groups for my customers with HorecaMarket.Global?
Yes. We’re aware that in the wholesaler & distribution industries that not all customers pay the same prices or have the same deal structures.
HorecaMarket.Global is customisable at a group level right down to an individual customer, you can customise pricing, product visibility, even freight calculators.
Can I add my own brand to HorecaMarket.Global?
HorecaMarket.Global can be tailored to your brand. By uploading your logo and own images, your customers will enjoy a seamless branded ordering & payment experience. Each Vendor has their own Vendor Home page, with the Vendors full details available on that page.
Our approach is not to interfere with your Customer / Vendor relationship, we only want to enhance, not disenfranchise it.
Can I trial HorecaMarket.Global?
There is no cost to set up and account for a Vendor or a Customer. The simplist way is just register and start using the platform, it is super simple tos et up your Account profile.
Features for Wholesalers
Automate and grow your wholesale business
How does it work?
HoReCaMarket.Global manages all credit activities including:- application, invoices and collectionVendors can be paid within 24 hours of an order being placed*
We provide you with an Enterprise platform which will integrate into your ordering systems, and accounts software with ZERO investment
We display all your products as an Vendor to all eligible Customers
* conditions apply
What Savings can I expect from using HorecaMarket.Global?
We can seriously help you save lots in Labour costs by eliminating repeditive tasks (which no one wants to do anyway)
In a typical medium sized wholesale business we expect to save you $150,000 - $300,000 per year *
*based on case studies conducted in the trade
What features does HorecaMarket.Global offer Vendors?
CRM
Manage (Staff) Roles
Manage Commission Structures
Manage Users
Manage Customers
Manage Credit Cards
eCatalog
- Manage Portfolio
- Create / Manage Products
- Create / Manage Product Attributes
- Create ePortfolio and Circulate
- Manage Pricing
- Wholesale Prices
- Discounts
- Tier Discounts
- Rebates
- Promotions
- BOGOF
- Sync Portfolio to Sales Rep App
- Credit Management
- Credit Account Management
- Credit Terms Management
- PPSR
- Risk Profiling - Big Data Analytics
- Finance
- Invoices
- Payments
- Credit Notes
- Refunds
- Factoring/Cash Flow Funding - Auto Integrated
- Accounts Receivable Insurance - Auto Integrated
- Manage Commission payments and Automation
- 3PL Warehouse integration
- Automated Order Updates to the warehouse (3PL or your own)
- Automated updates for tracking to your end user customers
- Accounts Automation
- Xero Integration
- Automated Sync for
- Invoices
- Payments
- Credit Notes
- Refunds
- Bank Feed Recon (practical Automated Bank Reconciliations)
- Manage Portfolio
Do I need a Liquor or Tobacco License to sell on HorecaMarket.Global?
Yes, you do need the appropriate License to sell your chosen product range, in your chosen state.
Note: HorecaMarket.Global Pty Ltd acts as AGENT in your sales contract with the Customer, as such it is the same as you selling to them directly. So any License which would have normally applied still applies.
Do I have to download an app to use HorecaMarket.Global?
No. HorecaMarket.Global is a web based platform solution meaning it can be used on any device that can connect to the Internet, all pages are automatically responsive and can render on screen as required.
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Welcome to Wholesales Supply Procurement
Wholesales Supply store is a Professional Procurement platform for businesses Enterprise to SME, and sole traders to secure the best price and volume discounts through a centralised buying marketplace.
Sign up to qualify for discounts and alerts on specific interested catagories that suit your business needs.
