Wholesales Supply & Procurement

FAQ

My Account
Manage your account - view orders, re-order items, view wishlist etc....
- How do I reset my password ?
  To reset your password simply click 'Login' on the top right hand corner of this page. Then click on “Forgot Password?” under “I am a returning customer”.
  Enter your email address and click send.
  You will receive an email with a link in it (please note: this email may take some time to reach you and could appear in your spam / junk folder). Click on the link in the email and you will be prompted to enter a new password.
- How do I register an account?
  Click on Login, which can be found on the top right-hand corner of your screen. Enter your email address under 'I am a new customer' and click on 'Next'. Please complete all fields marked with an asterisk *. As stated in our privacy policy, we do not forward your personal data to third parties. Once you have completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, making sure it is correct. To confirm your registration click on the link provided in the email. Once your registration has been compleated, you can login and start Selling or Purchasing. If the address you want your order delivered to is not the same as your billing address, please also provide your delivery address. If not, your order will be sent to your billing address.
- How do I apply for a Credit Account?
  First, you must have a basic account profile with HorecaMarket.Global. Once logged in to the account, you will see an option to Apply for Credit.
  Credit Accounts are granted to approved businesses, only when the usual Credit Application criteria has been met.
  Above a certain limit, a Credit Account must be guaranteed by a Guarantor, which may or may not be a Director of the Company who operates the business account.
  How to Apply for a Credit Account
  How to Apply for Credit with HorecaMarket.Global
  Thank you for your interest in becoming a Customer, to register firstly go here to apply:
  https://HorecaMarket.Global/register
  Once you have done this you will have a Customer Number.
  You will need to have placed a minimum of 3 prepaid orders on the marketplace prior to your Credit Account application being accepted.
  You can now apply for Credit for your venue.
  Steps Involved:
  1. You will need to complete the following online forms:
  Application for Credit - Commercial Trading Account > https://horecamarket.global/en/application-for-credit-commercial-trading-account
  Application for Credit - Guarantor - Guarantee and Indemnity > https://horecamarket.global/en/application-for-credit-guarantor-guarantee-and-indemnity
  Application for Credit - General Credit Terms > https://HorecaMarket.Global/en/application-for-credit-general-credit-terms
  2. Once these mandatory forms are completed we can then assess your Company for credit.
  3. Typically our turn around time is expected to be within 24-48 hours. However, depending on your entity and data provided, we may approve you as quickly as within an hour.
  4. Our determination will be final. If you have been declined, we will happily reassess and invite you to reapply, after you have been trading with HorecaMarket.Global for more than 3 months. Minimum spends apply.
  If you have further questions you can contact us here: https://horecamarket.global/contactus
- Do I need a Liquor License to register?
  Given we sell 1000’s of products, many of which are not Alcohol,
  No, not unless you intend to purchase Alcohol. If you do intend to purchase alcohol, you will need to appropriate a Liquor License.
- Is it easy to setup and customise HorecaMarket.Global?
  Yes. HorecaMarket.Global is designed as an out of the box solution where you can be setup and using it within a couple of hours. Simply add your product menu & customers and you’re ready to go. And if you use Xero you can be set up in less than an hour!
- Do you charge a Set Up fee?
  We do not charge a Set Up fee, ever!
- How do I know my data is safe with HorecaMarket.Global?
  HorecaMarket.Global is PCI Compliant
  We take privacy seriously and recognise the importance of protecting the privacy of information collected by using HorecaMarket.Global. For more information see our Privacy Policy, and also refer to
  The Payment Card Industry Data Security Standard is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands but administered by the Payment Card Industry Security Standards Council.