Wholesales Supply & Procurement

FAQ

Order
If you have a HorecaMarket.Global account, you can sign in to check your Order Status. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
- What is an order?
  We consider your confirmation to Purchase, as an "Order". However, we will Confirm your order after payment has been received, or as per the Credit Terms applicable to your HorecaMarket.Global account.
- How do I check my order status?
  If you have a HorecaMarket.Global account, you can sign in to check your Order Status. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
- What should I do if I cannot complete the checkout process?
  If you have correctly entered all your information and are unable to complete the checkout process, we may need further information for our security checks.
  Please contact us using the Contact Us: Here
  seven days a week, 9 a.m.-9 p.m. AEST to verify your information so we can process your order. We will endeavour to contact you as soon as possible.
- What should I do if I'm having trouble when placing an order?
  For any technical difficulties you are experiencing with the website, please contact us using the Contact Us form: Here
- How do I check my order custom status?
  If you have a placed a Custom Order with a Vendor, you can sign in to check your Order Status. Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.
  If you require delivery timing details, then you are best placed to contact the Vendor directly. You can do so on the HorecaMarket.Global Vendor home page, using the ‘Contact Vendor’ button. The Vendor will receive an instant message with your enquiry.
- How do I place an order?
  Placing an online order requires just a few, simple steps: Select the item you would like to purchase, and click the ‘Buy Now’ button from either the quick view or product detail page (this will add your product to cart). You can then choose to continue shopping or go directly to Checkout. Once you are finished shopping, click on Shopping Cart at the top right corner of page, and follow the Checkout steps. You will receive an email confirming your order that includes your order number.
- Can I set up a Recurring or standing order?
  In short, YES.
  If you order things like Milk, Bread or alike, you may be able to save on delivery charges by creating a recurring or standing order, for repeat purchases.
  Our platform allows you to create such orders from your chosen Wholesalers.
- Can you schedule particular items to be delivered at a later date?
  Order for tomorrow, next week or any date you choose, using the order note functions you can ask the wholesaler to deliver the particular order at a later date.