Wholesales Supply & Procurement

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  • Customers FAQ

    Help topics for Customers

    How do we benefit Customers?

    How does it work?

    • How do we benefit Customers?

      How does it work?

      • We provide a single credit application to access thousands of suppliers all on one portal.

      • Create purchase orders from multiple suppliers in a single “order".

      • Be invoiced as one “account".

      • Operate as you usually do with the same Terms and pricing, just more efficiently.

      • Shop across 1000's of suppliers for the best price, instantly - with no application, or paperwork, and get next day delivery.

      • HorecaMarket.Global is free for Business Customers to use.

      • Use our integrated finance solutions to manage your cashflow.

        • Use our Buy Now Pay Later (B.N.P.L) options to spread any payment over 6 months.

        • Buy Equipment, Vehicles, Fit Outs, pay the ATO using our Line of Credit partner options.

    • What is an order?

      We consider your confirmation to Purchase, as an "Order". However, we will Confirm your order after payment has been received, or as per the Credit Terms applicable to your HorecaMarket.Global account.

    • How do I subscribe to your newsletter?

      Click the red button located under ‘Newsletter’ on the bottom left hand side of the home page. You can unsubscribe at any time in the future.

    • How do I reset my password ?

      To reset your password simply click 'Login' on the top right hand corner of this page. Then click on “Forgot Password?” under “I am a returning customer”.

      Enter your email address and click send.

      You will receive an email with a link in it (please note: this email may take some time to reach you and could appear in your spam / junk folder). Click on the link in the email and you will be prompted to enter a new password.

    • How do I register an account?

      Click on Login, which can be found on the top right-hand corner of your screen. Enter your email address under 'I am a new customer' and click on 'Next'. Please complete all fields marked with an asterisk *. As stated in our privacy policy, we do not forward your personal data to third parties. Once you have completed the registration, you will receive a confirmation email. We suggest that you check the information in this email carefully, making sure it is correct. To confirm your registration click on the link provided in the email. Once your registration has been compleated, you can login and start Selling or Purchasing. If the address you want your order delivered to is not the same as your billing address, please also provide your delivery address. If not, your order will be sent to your billing address.

    • Do you offer express delivery?

      As HorecaMarket.Global is a Vendor - Drop Ship model, we cannot offer Express Shipping on all products.

      However, it may be offered by Specific Vendors on Specific products. 

    • What are my delivery options?

      You can choose between two delivery methods: delivery or pick-up.

      Delivery is the standard delivery option, with the parcel being delivered to the address specified by you. This can be a billing address or any other address (such as your work address) you choose. You will have the option to specify this address during the order process.

      During the order process, you will be given the option of delivery or pick up.

    • How much does delivery and returns cost?

      Delivery/ freight charges are set by the Vendor and will be shown at Check Out.

      Return costs are set by the Vendor and are shown on the Vendor’s Store - Home Page

    • Please note that each voucher code may only be used once.

      For vouchers from campaigns in our newsletter, magazine etc:

      • Only one voucher can be redeemed per order. However, Promotional vouchers can be used in conjunction with credit from a gift voucher
      • Please check the expiry date of your promotional voucher
      • Certain vouchers may not be used to purchase discounted items
      • Some vouchers may only be valid for particular brands and categories
      • Some vouchers may have a minimum order value
      • Vouchers can only be redeemed once
      • If Vouchers are issued as part of a condition of Sale, they can only be redeemed once receipt of all goods has occurred
      • If you send goods back, we reserve the right to not renew the validity of your promotional voucher.

      Bulk discount / packaged deals. When using a promotional voucher, we reserve the right to charge you the original price of the product(s), if – due to a cancellation – the total value of that product or products, falls below (or changes the value or terms) of the promotional offer. 

    • How can I redeem my promotional voucher?

      The procedure is the same as gift vouchers:

      • Once you have chosen your product(s) and added to cart, proceed to Checkout.
      • At Checkout, choose your payment method. It's on this page that you can also enter your promotional voucher code. Click on ‘Redeem’ to use your discount. (If you forget to enter the details here, you will have one more chance during the checkout process, before completing your purchase).
      • The discount amount is automatically deducted from the total order value.
      • Click on 'Next' to see a summary of your order. If necessary, you can still amend your order at this stage.
      • If you change your mind, you can delete your voucher code, either on the ‘Payment Method’ page or on the ‘Place Your Order’ page. Just click on the cross to the left of the discount.

    • Can I pay by PayPal ?

      HorecaMarket.Global does not accept PayPal.

    • When will my card be charged?

      Your card will be charged once your order has been confirmed.

      If you decide you want to return a product, the amount will be credited back to your card account, subject to our Returns Policy. Please note, that certain products are subject to the Vendor’s Returns policy, which is published on the Vendors store home page.

    • Which type of Payment Cards do you accept?

      At HorecaMarket.Global, you can easily and securely pay by card.

      We accept MasterCard, Visa, and American Express, in addition to Debit cards.

    • How do I know which size to choose?

      You can compare how different sizes relate to the garment by clicking the size options in the top right corner and then choosing the size that matches your fit preferences.

    • How do I know what size to buy?

      To assist you with sizing, we provide you with Brand specific size charts on our product pages.

      We understand that different brands, adopt different sizing methods and measurements, which is why we try our best to provide you with customised size charts according to the brand you're browsing. If you are unsure of the suitability of the product or size for your requirements, it is best to check with the Vendor prior to purchasing.

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