Wholesales Supply & Procurement

FAQ

Customers FAQ
Help topics for Customers
How do we benefit Customers?
How does it work?
- Do you charge a Set Up fee?
  We do not charge a Set Up fee, ever!
- Do you charge a Platform Subscription fee?
  We do not charge a Subscription fee for using the platform.
  We believe as business partners we should try to help you not to create more costs within your business.
  We want to create a corporative model for businesses not a subservient one.
  Our aim is to reduce your fixed costs of operations, sales and IT infrastructure, and increase your Gross Profit and correspondingly your Net Profit.
- Does it cost anything to access the platform?
  We operate Cooperative model, accordingly we operate on the premise that if we fix your problems, manage your challenges, and help you make more purchases more easily, at better market prices, then we all make more money.
  There is NO addational COST to use for Customers.
  So, in short, the only thing we ask you to pay for outside of the standard offering is:
  - Pro Analytics
  We feel, this is reasonable given our solution will still be at 50% cost of the nearest competitor, therefore saving you 50% of your current costs.
  This is our genuine intent. We always welcome your feedback if you feel this is not your experience on our platform.
- Do I need an ABN to purchase ?
  To buy through the Wholesales Supply platform you are required (as a minimum) to be a current ABN (Australian Business Number) holder.
  Typically (not always) this means you will be required to be GST (Goods and Services Tax) registered.
  Accordingly - the platform will only display prices Ex GST, if you are registered for GST, the GST will be added to the sales price on the invoice.
- If I am ordering for my Group will I see my Groups' pricing?
  In Short, YES.
  However, this depends on whether or not YOU (as a user of the platform) have been provided access to view such pricing levels.
  Group-wide prices are loaded by Vendors, not the Group or their associated Venues/Sites.
  Once loaded they will automatically be applied.
  Head Office Rebates operate in the same way. However, HQ Rebate management workflows will not be available until 2026.
- How do I know my data is safe l?
  WholesalesSupply.com.au is PCI Compliant
  We take privacy seriously and recognise the importance of protecting the privacy of information collected. For more information see our Privacy Policy, and also refer to:
  The Payment Card Industry Data Security Standard is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands but administered by the Payment Card Industry Security Standards Council.
- Pay my Account by Direct Debit?
  Fees include:
  - Payment processing fee
    If you pay by Direct Debit a payment processing fee will apply.
    Direct Debits by Bank Accounts are charged as follows:
    A 0.385% (inc GST) processing fee applies to payments
    plus
    A fee of $1.75 (inc GST) will apply for each allocated payments
    Direct Debits by Credit Card are charged as follows:
    A 1.95% (inc GST) processing fee applies to payments
    plus
    A fee of $1.75 (inc GST) will apply for each allocated payments
    This fee will appear on the next account after the bill is paid.
    We will invoice you directly for this service as opposed to the Supplier.
  - Non-direct debit fee
    A $2.20 non-direct debit fee will be charged each month if you choose not to pay your bill by direct debit.
    This applies to accounts with all active services.
    This applies per invoice.
    Does not apply where you pay by Credit Card at the time of payment
  - These fees will appear on the next account after the bill is paid.
  - We will invoice you directly for this service as opposed to the Supplier.
- What Areas do you NOT deliver to for Alcohol?
  Alcohol and Dry Area restrictions for Queensland & The Northern Territory
  Delivery of freight into the areas specified is restricted, and its couriers will not deliver to the following postcodes.
  Aurukun Postcode – 4871
  Bamaga Postcode – 4876
  Cherbourg Postcode – 4605
  Doomadgee Postcode – 4830
  Hope Vale Postcode – 4871
  Injinoo Map Postcode – 4876
  Kowanyama Postcode – 4871
  Lockhart River Postcode – 4871
  Mapoon Postcode – 4871
  Mornington Island Postcode – 4825
  Napranum Postcode – 4874
  New Mapoon Postcode – 4876
  Palm Island Postcode – 4816
  Pormpuraaw Postcode – 4871
  Seisia Postcode – 4876
  Umagico Postcode – 4876
  Woorabinda Postcode – 4713
  Wujal Wujal Postcode – 4873
  Yarrabah Postcode – 4871
- What is your quality Guarantee?
  Provenance Guarantee
  All products for sale on our platform come with our assurance that we guarantee the source and quality of products supplied.
  Please see our Terms and Conditions for further details.