Wholesales Supply & Procurement

FAQ

Shipping and Delivery
These are the packing instructions the Vendor has to comply with when shipping your order. You specify them by entering a predefined code for shipping instructions. Each code corresponds to a set of instructions that is included in the purchasing document printout.
- Do you offer express delivery?
  As HorecaMarket.Global is a Vendor - Drop Ship model, we cannot offer Express Shipping on all products.
  However, it may be offered by Specific Vendors on Specific products.
- What are my delivery options?
  You can choose between two delivery methods: delivery or pick-up.
  Delivery is the standard delivery option, with the parcel being delivered to the address specified by you. This can be a billing address or any other address (such as your work address) you choose. You will have the option to specify this address during the order process.
  During the order process, you will be given the option of delivery or pick up.
- How much does delivery and returns cost?
  Delivery/ freight charges are set by the Vendor and will be shown at Check Out.
  Return costs are set by the Vendor and are shown on the Vendor’s Store - Home Page
- What is Drop Shipping?
  All physical products (as opposed to services) are shipped directly by the Vendor when sold through HorecaMarket.Global.
  You can refer to your order dashboard to check if an order has been dispatched, as well as see the relevant tracking ID #.
  Any queries regarding product shipments should be directed to the product’s Vendor.
- Can I click and Collect?
  Click & Collect
  In-Store Pickup, may not be an option from certain Vendors, if it is:
  - Shop online
  - Add the products to your Cart
  - Proceed to Check
  - When given the option: ‘Shipping Address’
  - Choose ‘In-Store Pickup’ and then proceed to payment
  - We’ll contact you with pick up details within 24 hours
  - You can then collect your order from the specified date and time sent to you
- What is your shipping policy?
  Shipping
  Free shipping is offered on selected products and set by the Vendor.
  When free shipping is offered, this is subject to exclusions zones. Upon placement of order, additional charges may apply. For any further assistance, please contact us.LINK: https://horecamarket.global/contactus
  Shipping is automatically calculated during checkout, however you can get estimated shipping costs before you checkout in your Shopping Cart.
  As per our Liquor License requirements, HorecaMarket.Global will deliver only to attended addresses, and our driver will require proof that the recipient is over 18 years of age.
  Where a delivery is not effected due to the provided delivery address being unattended, or where the recipient cannot provide satisfactory proof of age upon request, you will be charged a fee for re-delivery of your purchase.
  We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.
  Please allow 3-7 working days to most areas for delivery. (excludes Equipment)
  Deliveries are only available within Australia - at this stage.
- Insurance & Breakage, is it covered?
  Given the commercial nature of the products sold on HoReCaMarket.Global it is the Customers responsiblity to Insure all Goods in Transit from the time of placing the order. All goods are sold on an CFR basis.
- What does CFR mean?
  Cost and freight (CFR) is a legal term used in trade contracts.
  In a contract specifying that a sale is cost and freight on HoReCaMarket.Global, the VENDOR is required to arrange and pay for the carriage of goods to the destination address.
  With a cost and freight sale, the Vendor is not responsible for procuring marine Transit insurance against the risk of loss or damage to the cargo during transit.