Wholesales Supply & Procurement

FAQ

Voucher
Promotional vouchers and gift vouchers.
- Understanding Discount Voucher codes
  For vouchers from campaigns in our newsletter, magazine etc:
  - Only one voucher can be redeemed per order. However, Promotional vouchers can be used in conjunction with credit from a gift voucher
  - Please check the expiry date of your promotional voucher
  - Certain vouchers may not be used to purchase discounted items
  - Some vouchers may only be valid for particular brands and categories
  - Some vouchers may have a minimum order value
  - Vouchers can only be redeemed once
  - If Vouchers are issued as part of a condition of Sale, they can only be redeemed once receipt of all goods has occurred
  - If you send goods back, we reserve the right to not renew the validity of your promotional voucher.
  Bulk discount / packaged deals. When using a promotional voucher, we reserve the right to charge you the original price of the product(s), if – due to a cancellation – the total value of that product or products, falls below (or changes the value or terms) of the promotional offer.
  Please note that each voucher code may only be used once.
- How can I redeem my promotional voucher?
  The procedure is the same as gift vouchers:
  - Once you have chosen your product(s) and added to cart, proceed to Checkout.
  - At Checkout, choose your payment method. It's on this page that you can also enter your promotional voucher code. Click on ‘Redeem’ to use your discount. (If you forget to enter the details here, you will have one more chance during the checkout process, before completing your purchase).
  - The discount amount is automatically deducted from the total order value.
  - Click on 'Next' to see a summary of your order. If necessary, you can still amend your order at this stage.
  - If you change your mind, you can delete your voucher code, either on the ‘Payment Method’ page or on the ‘Place Your Order’ page. Just click on the cross to the left of the discount.